Frequently Asked Questions

Switch Hits accepts major credit cards (Visa, MasterCard, American Express, Discover) and Shop Pay for secure and convenient transactions.

Free shipping is available on orders over $75 within the continental U.S. Check the website for ongoing promotions or seasonal sales

Orders can be completed with one payment method per transaction. Contact customer service for additional questions.

For all product returns and refunds please email us at info@switchhits.com.

Switch Hits offers products made from various materials, including solid brass, stainless steel, ceramic, wood, leather, glass, and more. Each product description provides specific material details.

Clean switch plates with mild soap and warm water. Avoid using abrasive cleaners to maintain the finish and appearance.

Product availability is subject to change. If an item is out of stock, on backorder, or available for pre-order, consider checking back later or contacting customer service for restock information. If the pre-order option is available, it will be listed on the site as a pre-order item.

Orders over $75 within the continental U.S. qualify for free ground shipping. Orders for in-stock merchandise usually ship within 24 to 48 hours.

Free shipping does not apply to orders shipping to Canada or Puerto Rico. International shipping costs are calculated at checkout.

Once your order ships, a tracking number will be provided via email to monitor delivery status.

• Matching Screws

  • We provide #6-32 screws for all switchplates. For color-matching screws, you can use a marker or nail polish for touch-ups.

• Screws Aren't Lining Up

  • Loosen the screws on the switches slightly to adjust their position, then align with the switchplate. Tighten screws alternately to avoid over-tightening.

• Screws Too Long or Too Short

  • Nylon screws can be trimmed with scissors. For metal screws, contact us for replacements. If screws are too short due to wall modifications, we’ll send longer ones.

• Switchplate Doesn’t Lie Flush Against the Wall

  • Adjust the screws on the electrical box to align the switch. If the issue persists, it may be due to recessed electrical boxes or handcrafted plate variations.

• GFI Rocker / Decora© Plates

  • Our plates fit standard 1.25" x 2.5" rectangular openings. They’re compatible with GFI outlets, Decora© switches, and more. Available in single to 6-gang options.

• Odd Configurations

  • If you have a unique setup, send us a photo or layout. While we don’t offer custom plates, we can suggest solutions like rearranging switches for standard configurations.

• Oversize Plates

  • Oversized plates are available to cover large holes. Use the Oversize Tool linked on our site.

• Flippable Switchplates

  • Many designs can be rotated 180° to fit your setup. Look for the double arrows symbol.

• Switch is on the Wrong Side

  • Check for flippable plates or consider rearranging your electrical devices for a standard configuration.

• Variation in Color/Finish

  • Handmade items may have slight variations in color, texture, or finish. These are part of their unique charm.

• Warped Switchplates

  • Due to handcrafted processes, some plates may not be perfectly flat. If this is bothersome, returns are accepted following our Return Instructions.